Help and Support

Welcome to Gemplex! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our OTT streaming platform, website, mobile applications, and related services (collectively, the "Service").

By accessing or using Gemplex, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect

1.1 Information You Provide to Us

When you use Gemplex, you may provide the following types of information:

  • Account Information: Name, email address, phone number, date of birth, gender, and password when you sign up.

  • Payment Details: If you subscribe to premium content, we collect billing details (processed securely by third-party payment gateways).

  • Profile Information: Preferences, watch history, and interactions with content.

  • Customer Support Data: Information shared when you contact us for support.

1.2 Information We Collect Automatically

When you use our Service, we automatically collect:

  • Device Information: IP address, browser type, device type, operating system.

  • Usage Data: Pages visited, time spent, clicks, and other interactions.

  • Location Data: Approximate geographic location based on your IP address.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience.

1.3 Information from Third Parties

We may collect information from:

  • Social Media Platforms: If you sign up or log in using platforms like Google or Facebook.

  • Advertising & Analytics Partners: To improve our services and provide relevant recommendations.

2. How We Use Your Information

We use your information to:

  • Provide, personalize, and improve our Service.

  • Process transactions and manage subscriptions.

  • Recommend content based on your preferences.

  • Communicate with you regarding updates, promotions, and support.

  • Prevent fraud, enforce terms, and ensure security.

  • Analyze trends and enhance user experience.

3. How We Share Your Information

We do not sell your personal data. However, we may share information with:

  • Service Providers: Payment processors, cloud storage, analytics providers, and customer support tools.

  • Legal & Compliance: If required by law, government request, or to protect rights and safety.

  • Business Transfers: In case of mergers, acquisitions, or asset sales.

  • Advertising Partners: Aggregated and anonymized data for personalized ads.

4. Data Security & Retention

We implement strict security measures to protect your data. However, no online platform is 100% secure. We retain your data as long as needed for the purposes outlined in this policy. If you wish to delete your data, contact us at [Insert Contact Email].

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, update, or delete your information.

  • Opt-out of marketing communications.

  • Restrict certain data processing activities.

  • Disable cookies through browser settings.

To exercise these rights, please contact us at [Insert Contact Email].

6. Third-Party Links & Services

Gemplex may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing information.

7. Children's Privacy

Gemplex is not intended for children under 13 (or relevant age under local laws). We do not knowingly collect personal data from minors.

8. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted with the “Last Updated” date at the top. Continued use of our Service means you accept the updated policy.

9. Contact Us

gemplex2k24@gmail.com

Movies TV Shows Videos